Privacy Policy

This Privacy Policy explains how Aouqa Ltd (“Aouqa”, “we”, “us”), a company incorporated in Canada, collects, uses and protects your information when you use aouqa.com and our reconciliation services.

1. Information we collect

• Contact details you provide — name, email address, business name.
• Financial data files you choose to share with us for reconciliation — exported reports from your ecommerce platforms, payment processors, banks and accounting software. These are files you export yourself; we never receive your passwords, logins or live access to any of your accounts.
• Payment information is processed by Stripe. We never see or store your card details.
• Basic website analytics (pages visited, approximate location, device type) if analytics tools are enabled on this site.

2. How we use your information

• To perform the reconciliation services you purchase.
• To communicate with you about your order, including delivering reports and scheduling calls.
• To send you the sample report or occasional service updates you requested. You can opt out at any time.

3. What we never do

• We never sell your data.
• We never share your financial files with third parties, except the analyst and reviewer working on your case.
• We never use your financial data for marketing or model training.

4. Storage and retention

Your files are stored in a private, access-controlled workspace, accessible only to the team members assigned to your case. We retain project files for up to 90 days after delivery so we can answer follow-up questions, then delete them. You can request earlier deletion at any time by emailing us — we honor such requests within 7 days.

5. Your rights

You may request access to, correction of, or deletion of your personal data at any time by contacting hello@aouqa.com. Depending on your location, additional rights may apply under applicable law (such as GDPR, CCPA or PIPEDA).

6. Cookies

This site uses only essential cookies and, if enabled, privacy-respecting analytics. We do not use advertising trackers on this site.

7. Changes

We may update this policy from time to time. The “Last updated” date above reflects the latest revision. Material changes will be highlighted on this page. This policy is governed by the laws of Canada.

8. Contact

Questions about this policy or your data: hello@aouqa.com.