Terms of Service

These Terms are an agreement between you and Aouqa Ltd, a company incorporated in Canada (“Aouqa”, “we”, “us”). They govern your use of aouqa.com and the purchase of Aouqa reconciliation services, and are governed by the laws of Canada. By placing an order you agree to these Terms.

1. What Aouqa is — and isn’t

Aouqa provides a technical financial data reconciliation service: we clean, match and reconcile data you export from your ecommerce platforms, payment processors, banks and accounting tools, and deliver a report of our findings.

Aouqa is not an accounting firm, audit firm, tax advisor or law firm. Our reports are not tax advice, audits, assurance opinions or official financial statements. Final accounting and tax decisions remain with you and your accountant or CPA.

2. Scope of services

• Each order covers the scope stated on the pricing page or agreed in writing before we start: the number of stores, processors, bank accounts, ledgers and the covered period.
• Additional channels, processors, currencies or historical periods are quoted and agreed separately.
• Delivery timelines start when we receive complete, readable data exports from you.

3. Your responsibilities

• Provide accurate, complete exports for the agreed scope. We never ask for your passwords or account access.
• Confirm you have the right to share the data you send us.
• Review the delivered report; our findings are based solely on the data provided.

4. Payment and refunds

• Prices are stated in USD. Payments are processed by Stripe.
• Diagnostic fees are credited toward a full cleanup purchased within 30 days of the diagnostic’s delivery.
• Refund guarantee: if a diagnostic finds no discrepancies and you do not find the report useful, request a refund within 7 days of delivery and we will refund the diagnostic fee in full.
• Where work has not yet started, you may cancel for a full refund at any time.

5. Confidentiality

We treat everything you share as confidential, use it only to deliver the service, and handle it as described in our Privacy Policy.

6. Limitation of liability

Our reports reflect the data provided to us at the time of the engagement. To the maximum extent permitted by law, Aouqa’s total liability for any claim arising out of a service is limited to the amount you paid for that service. We are not liable for decisions made based on the reports, for indirect or consequential damages, or for errors caused by incomplete or inaccurate source data.

7. Intellectual property

You own your data and the delivered reports. We own our methods, templates and tooling.

8. Changes to these Terms

We may update these Terms; the version in force at the time of your order applies to that order.

9. Contact

Questions about these Terms: hello@aouqa.com.